Clinical Studies and Evaluations of the National Hopeline Network and the Crisis Centers that answer 1-800- SUICIDE and our other hotlines
The Silent Monitoring Study of the National Hopeline Network which evaluated the effectiveness of hotlines and specifically the 800-SUICIDE Hopeline Network is in the first link below.
It is loaded with information and well worth the wait and time it takes to glean all the useful data.
The Executive summary pretty much says all that you need to know if you are not running a crisis line but care if they are effective or not. The conclusions and recommendations are powerful.
The Study is broken into eight chapters:
- Goals and Approach to the Study
- What We Have Learned From Previous Studies
- Developing the Models and Measures and Silent Monitoring
- Methodology for the Silent Monitoring
- Characteristics of Callers and Calls Monitored
- Process of Telephone Intervention: What Helpers Do
- Call Outcomes, Differences between Centers
- Conclusions and Recommendations
Evaluation of 1-800-SUICIDE
Evaluation of the Hopeline- what is effective
Goulds Evaluation of the Hopeline
Kalafat and Gould Study of the Hopeline
These are PDF files - you will need a PDF reader to view them, such as Adobe Acrobat Reader.
Crisis Centers that answer calls from
1-800-SUICIDE
Listed alphabetically by State
Alabama
Crisis Center
Birmingham, AL 35222
Business Phone: 205-323-7782
http://www.crisiscenterbham.com
Crisis Services of North Alabama/HELPline
Huntsville, AL 35804
Business Phone: 256-716-4052
http://www.csna.org/
Lifelines
East Mobile, AL 36609
Business Phone: 251-431-5100
http://www.lifelinesmobile.org
Arizona
EMPACT Suicide Prevention Center
Tempe, AZ 85282
Business Phone: 480-784-1514
http://www.empact-spc.com
Arkansas
Northwest Arkansas Crisis Center
Springdale, AR 72764
Business Phone: 479-756-1995
http://www.nwacrisiscenter.org
California
Kern County Mental Health
Bakersfield, CA 93302
Business Phone: (800) 991-5272
http://www.co.kern.ca.us/KCMH/
Suicide Prevention Center, Didi Hirsch Community Mental Health Center
Los Angeles, CA 90230
Business Phone: 310-390-6612
http://www.suicidepreventioncenter.org
Crisis Support Services of Alameda County
Oakland, CA 94609
Business Phone: 510-420-2460
http://crisissupport.org/
The Effort
Sacramento, CA 95828
Business Phone: 916-368-3118
http://www.theeffort.org
Youth and Family Enrichment Services, Suicide Prevention and Crisis Intervention Center
San Carlos, CA 94070
Business Phone: 650-579-0359
http://www.crisiscenter.cc/
County of San Diego, California United Behavioral Health Access and Crisis Line
San Diego, CA 92108
Business Phone: 619- 641-6800
http://www.ubhpublicsector.com/sandiego/sd
San Francisco Suicide Prevention
San Francisco, CA 94119
Business Phone: 415-984-1900
http://www.sfsuicide.org
Suicide Prevention and Community Counseling
San Rafael, CA 94913
Business Phone: 415-491-5700
http://www.fsamarin.org
Contra Costa Crisis Center
Walnut Creek, CA 94598
Business Phone: 925-939-1916
http://www.crisis-center.org/
Colorado
Pueblo Suicide Prevention Center
Pueblo, CO 81004
Business Phone: 719-564-6642
http://www.pueblospc.org
Connecticut
Wh eeler Clinic
Plainville, CT 06062
Business Phone: 888-793-3500
http://www.wheelerclinic.org
2-1-1/United Way of Connecticut
Rocky Hill, CT 06067
Business Phone: 800-203-1234
http://www.211ct.org
Delaware
ContactLifeline
Wilmington, DE 19809
Business Phone: 302-761-9800
http://www.contactlifeline.org
Florida
2-1-1 Tampa Bay Cares
Clearwater, FL 33765
Business Phone: 727-210-4233
http://www.211tampabay.org
211 Brevard
Cocoa, FL 32923-0417
Business Phone: 321-631-9290
http://www.211brevard.org
Stewart-Marchman-Act Behavioral Healthcare
Daytona Beach, FL 32124
Business Phone: 386-236-1776
http://smabehavioral.org/
Alachua County Crisis Center
Gainesville, FL 32641
Business Phone: 352-264-6785
http://alachuacounty.us/government/depts
United Way 211
Jacksonville, FL 32207
Business Phone: 904-390-3200
http://www.uwnefl.org
211 Palm Beach/ Treasure Coast
Lantana, FL 33462
Business Phone: 561-547-8637
http://211palmbeach.org/
Switchboard of Miami
Miami, FL 33135
Business Phone: 305-358-1640
http://www.switchboardmiami.org
Personal Enrichment through Mental Health Services
Pinellas Park, FL 33782
Business Phone: 727-545-6477
http://www.pemhs.org/
2-1-1 Big Bend
Tallahassee, FL 32302
Business Phone: 850-617-6348
http://www.211bigbend.org
Crisis Center of Tampa Bay, Inc.
Tampa, FL 33613-1238
Business Phone: 813-964-1964
http://www.crisiscenter.com/
Georgia
Behavioral Health Link
Atlanta, GA 30303
Business Phone: 314-469-4908
http://www.behavioralhealthlink.com
Illinois
Suicide Prevention Services
Batavia, IL 60510
Business Phone: 630-482-9696
http://www.spsfv.org/
Path Crisis Center
Bloomington, IL 61701
Business Phone: 309-828-1022
http://www.pathcrisis.org
Community Counseling Centers of Chicago
Chicago, IL 60640
Business Phone: 773-769-0205
http://www.c4chicago.org
Call for Help, Suicide and Crisis Hotline
Edgemont, IL 62203
Business Phone: 618-397-0968
http://www.callforhelpinc.org
Crisis Line Of Will County
Joliet, IL 60434
Business Phone: (815) 722-1388
http://www.crisisline247.org
Mental Health Association of Illinois Valley
Peoria, IL 61614
Business Phone: 309-692-1766
http://www.mhaiv.org/
Janet Wattles Mental Health Center
Rockford, IL 61101
Business Phone: 815-968-9300
http://www.janetwattles.org
Indiana
Crisis Contact
Gary, IN 46403
Business Phone: 219-938-7070
http://www.crisiscenterysb.org
Mental Health America in Greater Indianapolis
Indianapolis, IN 46205
Business Phone: 317-251-0005
http://www.mcmha.org
Connect2Help
Indianapolis, IN 46208
Business Phone: 317-920-4850
http://www.connect2help.org
Lafayette Crisis Center
Lafayette, IN 47904
http://www.lafayettecrisiscenter.org
A Better Way Services
Muncie, IN 47308
Business Phone: 765-288-HELP
http://www.abetterwaymuncie.org
Iowa
Foundation 2 Crisis Center
Cedar Rapids, IA 52403
Business Phone: 319-362-2174
http://www.foundation2.org/
Kansas
Headquarters Counseling Center
Lawrence, KS 66044
Business Phone: 785-841-9900
http://www.hqcc.lawrence.ks.us
Kentucky
Crisis and Information Center, Seven Counties Services
Louisville, KY 40202
Business Phone: 502-589-8600
http://www.sevencounties.org
Four Rivers Behavioral Health
Mayfield, KY 42066
Business Phone: 800-592-3980
http://www.4rbh.org
Louisiana
Baton Rouge Crisis Intervention Center
Baton Rouge, LA 70808
Business Phone: 225-924-1431
http://www.brcic.org/
VIA LINK Call Center
New Orleans, LA 70175
Business Phone: 504-895-5550
http://www.vialink.org
Maine
Crisis and Counseling
Augusta, ME 04330
Business Phone: 207-626-3448
http://www.crisisandcounseling.org/
Maryland
Baltimore Crisis Response
Baltimore, MD 21201
http://www.bcresponse.org
Frederick County Hotline
Frederick, MD 21701
Business Phone: 301-663-0011
http://www.fcmha.org/
Mental Health Association of Montgomery County
Rockville, MD 20851
Business Phone: 301-424-0656
http://www.mhamc.org
Grassroots Crisis Intervention Center
Columbia, MD 21044
Business Phone: 410-531-6006
http://www.grassrootscrisis.org/
Community Crisis Services
Hyattsville, MD 20781-0149
Business Phone: 301-864-7095
http://www.communitycrisis.org
Life Crisis Center
Salisbury, MD 21803-0387
Business Phone: 410-749-0771
http://www.lifecrisiscenter.org
Massachusetts
The Samaritans of Boston
Boston, MA 02111
Business Phone: 617-536-2460
http://www.samaritansofboston.org
Boston Emergency Services
Boston, MA 02118
http://www.bmc.org
The Samaritans of Fall River/New Bedford
Westport, MA 02790
Business Phone: 508-679-9777
http://www.samaritans-fallriver.org/
Michigan
Common Ground Sanctuary
Bloomfield Hills, MI 48302
Business Phone: 248-456-8150
http://commongroundhelps.org/
Macomb County Crisis Center
Chesterfield, MI 48051
Business Phone: 586-469-5275
http://www.mccmh.net
Neighborhood Service Organization
Detroit, MI 48226
Business Phone: 313-961-1060
http://www.nso-mi.org
Network 180
Grand Rapids, MI 49503
Business Phone: 616-336-3765
http://www.network180.org/
Dial Help
Houghton, MI 49931
Business Phone: 906-482-9077
http://www.dialhelp.org/
Gryphon Place
Kalamazoo, MI 49008
Business Phone: 269-381-1510
http://www.gryphon.org
Third Level Crisis Intervention Center
Traverse City, MI 49686
Business Phone: 231-922-4802
http://www.thirdlevel.org/
Minnesota
Crisis Connection
Richfield, MN 55423
Business Phone: 612-852-2201
http://www.crisis.org/
Mississippi
CONTACT Helpline
Columbus, MS 39703
Business Phone: 662-327-2968
Mississippi Deptment of Mental Health - Office of Constituency Services
Jackson, MS 39201
http://www.dmh.state.ms.us
Missouri
Life Crisis Services
St. Louis, MO 63103
Business Phone: 314-371-6500
http://www.lifecrisis.org/
Behavioral Health Response
St. Louis, MO 63141
Business Phone: 314-628-6215
http://www.bhrstl.org/crisishotline.htm
Montana
The Help Center
Bozeman, MT 59715
Business Phone: 406-587-7511
http://www.bozemanhelpcenter.org
Voices of Hope
Great Falls, MT 59404
Business Phone: 406-268-1330
http://www.voicesofhope.info
Nebraska
Boys Town National Hotline
Boystown, NE 68010
Business Phone: 402-498-1300
http://www.girlsandboystown.org
Nevada
Crisis Call Center
Reno, NV 89507
Business Phone: 775-784-8085
http://www.crisiscallcenter.org/
New Hampshire
Headrest
Lebanon, NH 03766
Business Phone: 603-448-4872
http://www.headrest.org/
New Jersey
CONTACT of Mercer County
Ewing, NJ 08618
Business Phone: 609-883-2880
http://www.contactofmercer.org
CONTACT We Care
Westfield, NJ 07091
Business Phone: 908-301-1899
http://www.contactwecare.org/
New Mexico
Agora Crisis Center
Albuquerque, NM 87131
Business Phone: 505-277-3013
http://www.unm.edu/~agora/
Crisis Response of Santa Fe
Santa Fe, NM 87505
Business Phone: 800-477-7633
http://www.pms-inc.org
New York
Samaritans Crisis Hotline
Albany, NY 12208
Business Phone: 518-694-0473
http://www.fcscapitalregion.org
Long Island Crisis Center
Bellmore, NY 11710
Business Phone: 516-826-0244
http://www.longislandcrisiscenter.org/
Crisis Services
Buffalo, NY 14214-1003
Business Phone: 716-834-2310
http://www.crisisservices.org/
Suicide Prevention and Crisis Service of Tompkins County
Ithaca, NY 14850
Business Phone: 607-272-1505
http://www.suicidepreventionandcrisisservice.org
Covenant House Nineline
New York, NY 10001
Business Phone: 212-727-4040
http://www.covenanthouse.org
LifeNet
New York, NY 10004
Business Phone: 212-254-0333
http://www.mhaofnyc.org
Dutchess County Department of Mental Hygiene - HELPLINE
Poughkeepsie, NY 12590
Business Phone: 845-486-2760
2-1-1/LIFE LINE - A Program of ABVI-Goodwill
Rochester, NY 14620
Business Phone: 585-758-1118
http://www.abvi-goodwill.com/
Response of Suffolk County
Stony Brook, NY 11790
Business Phone: 631-751-7620
http://www.responsehotline.org
North Carolina
REAL Crisis Intervention
Greenville, NC 27858
Business Phone: 252-758-4357
http://www.realcrisis.org/
North Dakota
FirstLINK HotLINE
Fargo, ND 58103
Business Phone: 701-293-6462
http://www.myfirstlink.org/
Ohio
Portage Path Behavioral
Akron, OH 44310
Business Phone: 330-762-6110
http://www.portagepath.org/
Crisis Intervention and Recovery Center
Canton, OH 44703
Business Phone: 330-452-9812
Mental Health Services
Cleveland, OH 44114
Business Phone: 216-623-6555
http://www.mhs-inc.org/MHSHome.asp
North Central Mental Health Services
Columbus, OH 43201
Business Phone: 614-299-6600
http://www.ncmhs.org
HelpLIne of Delaware and Morrow Counties
Delaware, OH 43015
Business Phone: 740- 369-3316
http://www.helplinedelmor.org
We Care Regional Crisis Center
Lima, OH 45801
http://www.lssnwo.org
Pathways of Central Ohio
Newark, OH 43055
Business Phone: 740-345-6166
http://www.pathwayslc.org
Community Counseling and Crisis Center
Oxford, OH 45056
Business Phone: 513-523-4149
http://www.communitycounselingandcrisiscenter.org
Trumbull 2-1-1
Warren, OH 44481
Business Phone: 330-394-9090
http://www.Trumbull211.org
Help Hotline Crisis Center
Youngstown, OH 44501
Business Phone: 330-747-5111
http://www.helphotline.org
Oklahoma
Heartline
Oklahoma City, OK 73116
Business Phone: 405-840-9396
http://heartlineoklahoma.org/
Oregon
Oregon Partnership Alcohol and Drug Helpline and YouthLIne
Portland, OR 97221
Business Phone: 503-244-5211
http://www.orpartnership.org
Pennsylvania
CONTACT Beaver Valley
Beaver, PA 15009
Business Phone: 724-728-9511
http://contactbv.org/
Center for Community Resources
Butler, PA 16001
Business Phone: 724-431-0095
http://www.ccrinfo.org
Adams Hanover Counseling Services
Hanover, PA 17331
Business Phone: 717-632-4900
http://www.ahcsinc.com
CONTACT Lancaster Helpline
Lancaster, PA 17608
Business Phone: 717-299-7388
http://www.contact-lancaster.org
CONTACT Pittsburgh
Pittsburgh, PA 15238
Business Phone: 412-820-0100
http://www.contactpgh.org
CONTACT Greater Philadelphia
Wynnewood, PA 18954
Business Phone: 215-355-6611
http://www.contactgreaterphiladelphia.org
Rhode Island
Gateway/Community Counseling Center
Pawtucket, RI 02860
Business Phone: 401-724-8400
http://www.gatewayhealth.org/
South Carolina
CRISISline - Mental Health America of Greenville County
Greenville, SC 29601
Business Phone: 864-467-3344
http://www.mhagc.org
211 Hotline
N. Charleston, SC 29419
Business Phone: 843-740-9000
http://www.tuw.org
South Dakota
HELP!Line Center
Sioux Falls, SD 57104
Business Phone: 605-334-6646
http://www.helplinecenter.org
Tennessee
Behavioral Health Initiatives
Jackson, TN 38305
Business Phone: 731-668-6886
Frontier Health Mobile Crisis Response/Watauga Behavioral Health Services
Johnson City, TN 37605
Business Phone: 423-467-3600
http://www.frontierhealth.org
Peninsula Mobile Responses Team (a division of Parkwest Medical Center)
Knoxville, TN 37919
http://www.peninsulabehavioralhealth.org/pbh.cfm
The Crisis Center
Memphis, TN 38112
Centerstone Customer Care & Crisis Call Center
Nashville, TN 37204
Business Phone: 615-463-6600
http://www.centerstone.org/
Texas
Suicide and Crisis Center
Dallas, TX 75204
Business Phone: 214- 824-7023
http://www.sccenter.org
CONTACT Crisis Line
Dallas, TX 75830
Business Phone: 972-233-0866
http://www.contactcrisisline.org
MHMRA Helpline
Houston, TX 77030
http://www.mhmraharris.org
Intake & Crisis Emergency Services
El Paso, TX 79902
http://www.epmhmr.org
Crisis Intervention of Houston
Houston, TX 77573
Business Phone: 713-533-4513
http://www.crisishotline.org/
Utah
Valley Mental Health
Salt Lake City, UT 84107
Business Phone: 801-263-7190
http://www.vmh.com
Virginia
CrisisLink
Arlington, VA 22207
Business Phone: 703-527-6603
http://www.crisislink.org/
The Crisis Center
Bristol, VA 24203
Business Phone: (276) 466-2312
http://www.crisiscenterinc.org
Helpline ACTS
Dumfries, VA 22026
Business Phone: (703) 221-1144
http://www.actspwc.org/
Crisis Line of Central Virginia
Lynchburg, VA 24503
Business Phone: 434-947-5921
http://www.crisislineofcentralvirginia.org
Crisis Line / The Planning Council
Norfolk, VA 23510
Business Phone: 757-622-9268
http://www.theplanningcouncil.org/
Washington
Crisis Clinic of the Peninsulas
Bremerton, WA 98311
Business Phone: 360-479-3033
http://www.crisisclinicofthepeninsulas.org
Volunteers of America/Crisis Response Services
Everett, WA 98206
Business Phone: 425-259-3191
http://www.voaww.org
West Virginia
Valley HealthCare System
Morgantown, WV 26508
Business Phone: 304-296-1731
http://www.valleyhealthcare.org
Wisconsin
Crisis Center of Family Services
Green Bay, WI 54303
Business Phone: 920-436-4360
http://www.familyservicesnew.org
Emergency Services Unit - MH Ctr of Dane Co.
Madison, WI 53703
Business Phone: 608-280-2580
Mental Health Association in Waukesha County, Inc.
Waukesha, WI 53186
Business Phone: 262-547-0769
http://www.mhawauk.org
North Central Health Care Facilities
Wausau, WI 54401
Business Phone: 715-848-4600
http://www.norcen.org/
Milwaukee County Behavioral Health Division
Wauwatosa, WI 53226
Business Phone: 414-257-7482
http://www.milwcnty.com/
Acute Care Services - Crisis Intervention Team
West Bend, WI 53095
Business Phone: 262-335-4589
Wyoming
Wyoming Behavioral Institute
Casper, WY 82609
Business Phone: (307) 237-7444
http://www.wbihelp.com/
, 
, 